RIVERSIDE VEHICLE MAINTENANCE LTD

 

Company Number:

16367079

TERMS AND CONDITIONS OF BUSINESS

Last Updated: 02/05/2026

​

​

1. DEFINITIONS

"Company" means Riverside Vehicle Maintenance Ltd.

"Customer" means the owner, keeper, authorised representative, or person instructing the Company to carry out work on a vehicle.

"Vehicle" means any car, van, motorhome, light commercial vehicle, hybrid vehicle, electric vehicle, or other vehicle presented to the Company.

1. ACCEPTANCE OF TERMS

2.1 By booking, requesting, authorising, or permitting any work to be carried out, the Customer agrees to be bound by these Terms and Conditions.

2.2 Authorisation may be provided verbally, in writing, by email, telephone, text message, WhatsApp, social media messaging, online booking system, or in person.

2.3 These Terms and Conditions apply to all work undertaken by the Company.

1. ESTIMATES AND QUOTATIONS

3.1 All estimates and quotations are provided in good faith based on information available at the time.

3.2 Estimates are not fixed-price quotations unless expressly stated.

3.3 Additional faults, damaged components, corrosion, seized fixings, hidden defects, or unforeseen issues discovered during repairs may result in additional costs.

3.4 Wherever reasonably practicable, the Customer will be contacted for approval before additional work is undertaken.

1. DIAGNOSTICS

4.1 Diagnostic time, testing, inspection, and fault-finding services are chargeable regardless of whether repairs are subsequently authorised.

4.2 The Company cannot guarantee that an initial diagnosis will identify all faults present within a vehicle.

4.3 Additional diagnostic procedures may be required if further faults are discovered.

1. CUSTOMER-SUPPLIED PARTS

5.1 Parts supplied by the Customer are fitted entirely at the Customer's risk.

5.2 No warranty or guarantee is provided on customer-supplied parts.

5.3 The Company accepts no responsibility for failures, defects, compatibility issues, delays, or consequential damage arising from customer-supplied parts.

1. PARTS SUPPLIED BY THE COMPANY

6.1 Parts supplied remain the property of the Company until paid for in full.

6.2 The Company may use genuine, OEM, or high-quality aftermarket components unless otherwise agreed.

6.3 Deposits may be required for:
a) Special-order parts;
b) Non-returnable parts;
c) Vehicle-coded parts;
d) High-value components.

6.4 Deposits paid for non-returnable or specially ordered parts are non-refundable.

1. SECOND-HAND PARTS

7.1 No warranty is provided on second-hand, used, salvaged, reconditioned, or customer-requested used components unless specifically agreed in writing.

1. REMOVED AND REINSTALLED COMPONENTS

8.1 Where components are removed and reinstalled as part of a repair process, no warranty is provided on the continued performance, condition, or lifespan of those existing components.

1. SEIZED, CORRODED OR DAMAGED COMPONENTS

9.1 Vehicles are subject to age, mileage, corrosion, wear, and previous repairs.

9.2 The Customer acknowledges that bolts, fixings, fasteners, studs, pipes, brackets, sensors, and other components may seize, snap, break, or become damaged during removal.

9.3 The Company shall not be liable for such failures where reasonable care has been exercised.

9.4 Any additional labour and replacement parts required will be chargeable.

1. WARRANTIES

10.1 The Company provides a workmanship warranty of 3 months or 3,000 miles, whichever occurs first.

10.2 Warranty claims must be reported immediately upon discovery.

10.3 Warranty does not cover:
a) Fair wear and tear;
b) Misuse;
c) Neglect;
d) Accident damage;
e) Customer-supplied parts;
f) Used or second-hand parts;
g) Components removed and reinstalled;
h) Vehicle modifications;
i) Faults unrelated to the original repair.

10.4 Manufacturer or supplier warranties on parts remain subject to the supplier's own terms and conditions.

1. WEAR AND TEAR ITEMS

11.1 Wear-and-tear items including but not limited to brake components, clutches, tyres, wiper blades, bulbs, batteries, suspension bushes, and similar serviceable items are not covered by the Company's workmanship warranty unless proven defective due to workmanship.

1. MOT TESTING

12.1 The Company does not operate an MOT testing station.

12.2 MOT tests are arranged through approved third-party testing stations on behalf of Customers.

12.3 The Company accepts no responsibility for MOT test outcomes, failures, advisories, or decisions made by the MOT testing station.

1. HYBRID AND ELECTRIC VEHICLES

13.1 Work on hybrid and electric vehicles may be subject to additional safety procedures and charges.

13.2 Certain repairs may require specialist equipment, software access, or manufacturer involvement.

1. SOFTWARE, CODING AND PROGRAMMING

14.1 Certain repairs may require software updates, coding, programming, calibration, or manufacturer-level diagnostics.

14.2 Additional charges may apply.

14.3 The Company cannot guarantee compatibility with modified or non-standard software systems.

1. VEHICLE MODIFICATIONS

15.1 Modified vehicles may require additional labour and investigation.

15.2 Modifications may affect diagnosis, repair outcomes, warranty coverage, and manufacturer specifications.

1. PAYMENT

16.1 Payment is due immediately upon completion of work unless otherwise agreed.

16.2 Accepted payment methods include:
a) Cash;
b) Bank transfer;
c) Debit cards;
d) Credit cards.

16.3 American Express cards are not accepted.

16.4 The Company reserves the right to apply a processing fee to commercial or corporate card transactions where permitted by law.

16.5 Vehicles shall not be released until all outstanding balances have been paid in full.

1. MONTHLY ACCOUNT CUSTOMERS

17.1 Approved account customers shall settle all invoices by the 26th day of each month.

17.2 Failure to pay may result in suspension of account facilities and debt recovery action.

1. STORAGE OF VEHICLES

18.1 Customers will be notified when vehicles are ready for collection.

18.2 Vehicles not collected within 3 days of notification may incur storage charges of £15.00 per day.

18.3 All vehicles are left at the Company's premises entirely at the owner's risk.

18.4 The Company shall not be liable for theft, fire, weather damage, vandalism, or other events beyond its reasonable control.

1. ABANDONED VEHICLES

19.1 Vehicles remaining uncollected for more than 60 days after notification may be considered abandoned.

19.2 The Company reserves the right to recover storage charges, legal costs, and outstanding balances.

19.3 The Company may take lawful steps to dispose of abandoned vehicles in accordance with applicable legislation.

1. ROAD TESTING

20.1 Vehicles may be road tested before, during, and after repairs where necessary.

20.2 Such testing may be undertaken for diagnostic, verification, quality control, or safety purposes.

1. CALL-OUT SERVICES

21.1 Call-out services are subject to availability.

21.2 Additional charges may apply for travel time, mileage, and out-of-hours attendance.

1. CUSTOMER RESPONSIBILITIES

22.1 Customers must provide accurate information regarding faults, symptoms, modifications, and previous repairs.

22.2 Customers must remove all valuables and personal belongings before leaving a vehicle with the Company.

22.3 The Company accepts no responsibility for loss, theft, or damage to personal belongings left within vehicles.

1. PHOTOGRAPHS AND MARKETING

23.1 The Company may photograph vehicles, components, repairs, and workshop activities for:
a) Job records;
b) Warranty evidence;
c) Staff training;
d) Marketing and advertising;
e) Social media content.

23.2 Personal information will not be intentionally disclosed without consent.

1. LIMITATION OF LIABILITY

24.1 The Company shall exercise reasonable care and skill in all work undertaken.

24.2 Nothing within these Terms shall exclude liability where such exclusion is prohibited by law.

24.3 The Company's liability shall be limited to the value of the work undertaken unless otherwise required by law.

24.4 The Company shall not be liable for indirect, consequential, or economic losses.

1. GOVERNING LAW

25.1 These Terms and Conditions shall be governed by the laws of England and Wales.

25.2 Any dispute arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.